Responsible Gaming
Our Commitment to Responsible Gaming
At Avenue Records, we are committed to promoting responsible gaming practices. Gaming should always be treated as entertainment, not as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to seek help if gambling becomes a concern.
Age Verification
You must be at least 18 years of age (or the legal age in your jurisdiction) to play online pokies. Avenue Records strictly prohibits access to anyone under the legal gaming age in Australia. By accessing our platform, you confirm that you meet these age requirements.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone else, it may indicate problem gambling:
- Spending more time or money on gaming than intended
- Chasing losses by continuing to gamble to recover money lost
- Hiding gambling activity from family, friends, or partners
- Neglecting work, study, or personal responsibilities due to gaming
- Borrowing money or using credit to fund gambling
- Experiencing anxiety, depression, or mood changes related to gambling
- Feeling the need to gamble with increasing amounts to achieve the same excitement
- Failed attempts to reduce or stop gambling
- Using gaming as an escape from problems or stress
- Neglecting relationships or social activities
Self-Help Tools & Features
Avenue Records provides the following responsible gaming tools to help you maintain control:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit
- Loss Limits: Restrict the total amount you can lose within a specified timeframe
- Session Time Limits: Set automatic logout times to control how long you play
- Reality Checks: Receive periodic reminders during your gaming session about time and money spent
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
For assistance setting up these tools, please contact our customer support team.
Support & Help Resources
If you or someone you know is struggling with problem gambling, professional support is available:
Australia
- Gambling Help Online: www.gamblinghelponline.org.au – Free, confidential counselling and support
- Lifeline Australia: 13 11 14 – 24/7 crisis support
International Resources
- GamCare (UK): www.gamcare.org.uk
- GamStop (UK): www.gamstop.co.uk
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (USA): www.ncpgambling.org
Take Action Today
If you are experiencing problem gambling, please reach out for help immediately. There is no shame in seeking support. Trained counsellors are available to provide confidential assistance at no cost.
Contact Gambling Help Online today or speak with a member of our support team about self-exclusion options.
Gambling should be fun. If it stops being fun, it's time to seek help.